> For the complete documentation index, see [llms.txt](https://pancake-crm.gitbook.io/pancake-crm_en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm.md).

# III. CRM

- [3.1 Các tính năng của CRM](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.1-cac-tinh-nang-cua-crm.md)
- [3.1.1. Chức năng lọc trường thông tin](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.1-cac-tinh-nang-cua-crm/3.1.1.-chuc-nang-loc-truong-thong-tin.md)
- [3.1.2 Chức năng cập nhật nhanh các trường thông tin](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.1-cac-tinh-nang-cua-crm/3.1.2-chuc-nang-cap-nhat-nhanh-cac-truong-thong-tin.md)
- [3.1.3 Tính năng Copy Paste bảng dữ liệu](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.1-cac-tinh-nang-cua-crm/3.1.3-tinh-nang-copy-paste-bang-du-lieu.md)
- [3.1.4 Tính năng Duplicate (Tạo bản sao) bản ghi](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.1-cac-tinh-nang-cua-crm/3.1.4-tinh-nang-duplicate-tao-ban-sao-ban-ghi.md): Tính năng Duplicate (Tạo bản sao) bản ghi
- [Call Center Feature on Pancake CRM](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.1-cac-tinh-nang-cua-crm/call-center-feature-on-pancake-crm.md): The integrated call center feature allows users to make calls to customers directly on the Pancake CRM software, supporting call history tracking, call duration and call recording.
- [3.2 Bảng liên hệ](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.2-bang-lien-he.md)
- [3.2 Bảng lịch hẹn](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/3.2-bang-lich-hen.md)
- [My task](https://pancake-crm.gitbook.io/pancake-crm_en/iii.-crm/my-task.md): With Pancake CRM, you can create tasks and assign them to customer service staff right on Pancake.