> For the complete documentation index, see [llms.txt](https://pancake-crm.gitbook.io/pancake-crm_en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pancake-crm.gitbook.io/pancake-crm_en/ii.-pancake/2.4.-manage-comments-and-messages/2.4.2.conversation-filter.md).

# 2.4.2.Conversation Filter

**Pancake has conversation filters for you to use according to your needs**

&#x20;**1.Show all:** Show all conversations in the interface<img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/mTsONXsAAj2Wut2oJ0qM/image.png" alt="" data-size="line">

**2.Unread filter:** filters new unread conversations. Conversations are marked in orange.<img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/CQhTY0JfdHnMFMtaraUO/image.png" alt="" data-size="line">\
**3.Filter comments**

<figure><img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/R1KIzLVBAoEJjzel9lJY/image.png" alt="" width="447"><figcaption></figcaption></figure>

**4.Message filtering:** conversation filtering is messaging<img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/Ei3m9wcpEvl4mUioO7tW/image.png" alt="" data-size="line">

**5.Filter conversations with Phone NumberNumbers.** <img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/od4kTKsHQdEjr3Zhruhr/image.png" alt="" data-size="line">

**6.Filter without Phone Number.** <img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/Ao8V7H3Jgmbt2e8nuWJX/image.png" alt="" data-size="line">

**7.Filter Unanswered** (conversations where the last responder was a customer)

**8.Filter by time period.**

**9.Filter by article or filter by staff assigned to the conversation** and filter Filter by conversation tag You can use dual filters

<figure><img src="https://content.gitbook.com/content/ydZKQ9yIgpsw7M3AJyCn/blobs/Iv09WhLeR7SJvWB2SlVI/image.png" alt="" width="332"><figcaption></figcaption></figure>
