# Call Center Feature on Pancake CRM

* Once you have integrated call center into Pancake CRM software, you can make a call to any phone number

<figure><img src="/files/FwxqCgSIerWqWULbjy5v" alt=""><figcaption></figcaption></figure>

* Or call a customer who has left a phone number recorded in the system.

<figure><img src="/files/ovbGcV7C5UczRFNFs6B2" alt=""><figcaption></figcaption></figure>

* You can check Call History for each customer in detail information of customer, so that you can track the Type, Date, Recording (You can playback, download or get a link of the recording), Call duration.

<figure><img src="/files/jSaneg3phK4jkVCfG716" alt=""><figcaption></figcaption></figure>

* You can also give permission to users who can use call center feature

<figure><img src="/files/ycQPb5nWWK5FIXNVj9MB" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/MtWcCLXzHMaZ5nF0437W" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5YWHmMRY7AcMyb8Y4Sng" alt=""><figcaption></figcaption></figure>


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